SYM07-029 Symantec BEWS Multiple DoS in Job Engine

From: Secure <>
Subject: SYM07-029 Symantec BEWS Multiple DoS in Job Engine

Symantec Security Advisory


27 Nov 2007 

Symantec Backup Exec for Windows Server:  Multiple Denial of Service Issues in Job Engine

Revision History


Remote Access
Local Access  
NoAuthentication Required
  Authorized network access normally requiredExploit publicly available  
Symantec Backup Exec for Windows Servers (BEWS) may be susceptible to multiple denial of service 
attacks (DoS) if maliciously formatted packets are passed to the BEWS Job Engine.  

Affected Products 

SolutionSymantec Backup Exec for Windows Servers
Hotfix Available

Symantec Backup Exec for Windows Servers  
  Hotfix Available
NOTE: ONLY the products and versions listed as affected above are vulnerable to these issues. This issue impacts the 
server only.  Client agents are NOT affected.

Secunia Research notified Symantec of three DoS issues involving erroneous packet handling affecting components of the 
Symantec Backup Exec for Windows Servers Job Engine.  One is a null-pointer dereference issue that crashes the listening 
service, and two additional issues involving integer overflows that can force the service into an infinite loop resulting in 
memory exhaustion or high CPU utilization.  Successful exploitation requires access to the affected port. In normal installations 
this would require the attacker to have authorized but non-privileged access to the network on which the targeted server resides 
to leverage network communications. A successful attack could result in termination of the targeted service and loss of scheduling 
services or potentially loss of access to the application until the service is restarted or the targeted activity ceases. 

Symantec Response
Symantec engineers have addressed this issue in all affected builds of the identified product.  Security updates are available for 
all affected product builds. 
Symantec strongly recommends all customers apply the latest security update as indicated for their supported product 
versions to protect against threats of this nature.
Symantec knows of no exploitation of or adverse customer impact from these issues.

The patch listed above for affected products is available from the following location:
Build 6235:
Build 7170:

Best Practices
As part of normal best practices, Symantec recommends: 
* Restrict access to administration or management systems to authorized privileged users
* Block remote access to all ports not essential for efficient operation
* Restrict remote access, if required, to trusted/authorized systems only
* Remove/disable unnecessary accounts or restrict access according to security policy as required 
* Run under the principle of least privilege where possible
* Keep all operating systems and applications updated with the latest vendor patches 
* Follow a multi-layered approach to security. Run both firewall and antivirus applications, at a minimum, to 
provide multiple points of detection and protection to both inbound and outbound threats 
* Deploy network intrusion detection systems to monitor network traffic for signs of anomalous or suspicious 
activity. This may aid in detection of attacks or malicious activity related to exploitation of latest vulnerabilities

Symantec would like to thank JJ Reyes with Secunia Research for reporting these findings and coordinating closely with 
Symantec as we resolved the issues.

The Common Vulnerabilities and Exposures (CVE) initiative has assigned:

CVE-2007-4346 to the null pointer dereference DoS issue
CVE-2007-4347 to the integer overflow DoS issues

These issues are candidates for inclusion in the CVE list (, which standardizes names for security issues. 

SecurityFocus has assigned Bugtraq ID BID 26028 for the null pointer issue and BID 26029 for the integer overflow issues 
for inclusion in the SecurityFocus vulnerability database. 

Symantec strongly recommends using encrypted email for reporting vulnerability information to 
The Symantec Product Security PGP key can be obtained from 

Symantec Product Security/Vulnerability Management Team
Symantec takes the security of our products seriously as a responsible
disclosure company.  You can view our response policies at
We will work directly with anyone who believes they have found a security
issue in a Symantec product to validate the problem and coordinate any 
response deemed necessary. 
Please contact concerning security issues with Symantec

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